On this page, we collect frequent questions that have commonly popped up during the software's history. We categorize the questions for a better user experience. If you have a question that needs to be answered, please email us, and we will append your question for everyone's benefit.
A hardware key protects our software. If you want to test our software, please email us, and we will discuss the options with you.
No. Our software works only in a Windows environment. There is no current plan to introduce our software to other platforms.
Please check our Pricing on our website.
Please check our Terms and Conditions here.
Our software currently supports the English language, and we are not working in other localizations.
Yes. If you have some ideas, you can always email us, and we will consider the user ideas with the development team. If your company needs a custom tool or toolbox, please contact us by email.
Yes, it does.
No, the hardware key can be moved between PCs; it's not locked to a single PC.
As you are aware, the software is not free. If you purchase the software, you need to pay a user-day fee for each day of use. The software users are located in different time zones around the world, and a single key can be moved between PCs as well, so here is how we understand the user day:
You can track your user-day activity in our query tool. We provide access to this tool together with the hardware key.
Our software is designed for weaker hardware, but the more robust the hardware, the better the experience. We recommend using an Intel chipset CPU and NVidia GPU. We provide you with a tested minimum config, where we are sure that the software runs fine for production.
Minimum config (tested):
i5 CPU 4th generation ~3 GHz 4 cores
8 GB RAM
Nvidia GTX 960 GPU
*SSD drive ~500 GB (for the point clouds)
Recommended config:
i5 CPU 8th generation or above 4+ cores, 2.5GHz+
32 GB RAM
Nvidia RTX 20xx series GPU
*SSD or M2 SSD 1 TB+
*The software occupies less than 1 GB of space, and storage is recommended for storing point clouds. This may vary on task and sensor type.
It is not a requirement, but we strongly recommend using two displays for the most efficient production experience. Based on our user's experiences, it is better to have two displays than a single wide one.
The latest installer will be provided when you receive your hardware key. Install the software with the installer. Installers published after 2026.01.01 will prompt the user to install the prerequisites, and if something is not installed, the installer can perform these additional installs. Installers prior 2026.01.01 may require the user to download the prerequisites listed on our Download page (DirectX 9.0c, .net driver, HASP driver), and install them prior to installing PCS.
The software update is quite frequent, a few times per month. Our users will receive access to the latest versions, but we will update the download page on our website. After you download the new version, install it; there is no need to uninstall the previous one.
Please check the following steps:
If you encounter such problems while using an installer newer than 2026.01.01, and one of the above-mentioned installation fixes the issue, please contact us.
Please check all steps as described in the previous question. You can also check our network key guide here. If the error occurs after all steps are done, please contact us.
This is related to the display settings used by the PC. Please set the display scale to 100% in Display Settings and restart the software. This most commonly happens if you work on laptops.
No worries, this is entirely normal! Our hardware keys sometimes request an update to grant fresh firmware updates for the key and allow you to utilize new features in the software. The update takes a few minutes and is free of charge. Please follow our remote update guide.
You can use as many as you need if your hardware is strong enough to sustain multiple working projects with all their data.
No, 3D mice are not supported.
Despite our best efforts, you may run into a bug. To fix it, please note all the factors; what happened before the bug appeared? Can you reproduce it? Can you write down the exact steps of how you got there? We need all this information, and if a file is involved, it can also be helpful. Email our support with a detailed description and attach the files, screenshots and videos, and our engineers will handle the case.
No, but it will warn you to do so. See the related article in our guide.
The software's 3D view might get stuck if you try to install software on your PC or perform an action which utilizes a full-screen mode. In these cases, you either resize the 3D window a little or grab it, undock it from its main window and dock it again, or if it's undocked, dock it and undock again. This will reset the window graphical driver.
The software might run to save issues in the following cases:
Our tool is designed to be used “in person”, but there are opportunities to use it remotely. However, we strongly recommend using it on your PC.
Windows Remote Desktop is not supported and will not be supported. Other remote desktop applications that use Windows remote desktop protocols are also unsupported.
Other services like Anydesk or TeamViewer can be utilized remotely to access PCS. Still, the user experience in 3D view - even with a solid fibre internet connection - might be significantly reduced and greatly impact your productivity.
Our tool supports Shape (.SHP) files and File Geodatabases (.GDB).
Yes, you can. You can also set templates, so you don't need to select/type in each attribute manually.
For extraction, you can use SHP or GDB (File Geodatabase). The software can also provide output from vectors to Geojson, Google KML or LandXML.
You can load DXF/DWG files to the software up to ACAD 2013 version, but you are only able to read the files, you cannot modify DXF/DWG files directly. The CAD-based extraction also works with Shape (.SHP) files. Please read the related guide.
The software only works with ACAD 2013 or earlier seed files. If your DXF/DWG files are ACAD2018 or newer, they will not recognise them as seeds.
If you modify and save the seed file, it turns into a newer ACAD version file; the software cannot load block definitions from the seed file.
The DXF/DWG file version is newer than ACAD 2013. Please save it to 2013 or earlier format.
The software currently supports only the following objects: text, multi-text, points, blocks (inserts), lines, polylines (both 2D and 3D), polygons, and faces. If you try to import some objects that are not standard, PCS cannot handle those, so they will not appear in the SHP file.
PCS can handle a DXF/DWG file if a single viewport is set. If the file has a split screen when saved (one side view and one top, for example), PCS cannot display the file correctly. Save the DXF/DWG file with a single viewport in CAD.
The classification toolbar becomes active only when you have a minimum of one LAS file, which has "All points in memory" loaded. If you have such a file and the menu is still not active, please make the LAS file active again.
Please check the colourizer settings to see if the colour palette has been set to classification. It is a common mistake that the operators try to reclassify with the Elevation colour template. The classification is performed in these cases, but the user cannot see the changes.
You need to save the LAS files when you finish the classification work.
No, it does not. LASTools and Terrasolid classification methods are advanced solutions. PCS can perform some rule-based classification, but these are not “smart” or “AI-powered” solutions; simple rule-based ones can be set based on vectors, surfaces, or multiple attributes of the point cloud.
No, DXF and DWG files can be read up to version 2013 from CAD-based formats.
As of Q1 2024, LAS and LAZ can be read from the point cloud formats, or text-based point cloud formats can be converted to LAS with PCS. The e57 to LAS converter unit will be available for the public from Q2 2024.
This is a common issue among the software users. In 99% of the cases, this is related to user error. Please check the point cloud is not visible article.
There are software that exports the LAS files with the wrong header. Most commonly, the header extent of the LAS file does not match the point coordinates in the file. The most common solution is to run a Las2Las from LASTools, re-export the cloud from the post-processing environment, or try a text-based format and convert it to LAS with PCS. If this cloud works fine with other software and PCS has issues, please contact PCS support. The LAS file's download also might been corrupted or damaged. In these cases, please download the file again.
PCS can understand two types of raster data: rasters and geophotos.
From the software's perspective, the raster is understood as an orthophoto or satellite image. PCS can read geotiff and ecw files. Geophotos are images taken by the scanner. If the post-processing environment allows, you can export the Terraphoto Mission file or TopoDOT IPRJ file with the additional files and load these images to the PCS project. If the images are calibrated in the post-processing environment, the images and the point clouds will be aligned.